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We are determined to provide the easiest and best way to buy furniture, and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping at Heirloom Furniture. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email or telephone us on 075796166. We will acknowledge your complaint within one working day and will do our very best to resolve it as speedily as possible. Where a complaint has not been resolved within one week, you will receive weekly updates on its progress.

All prices quoted by us include GST at 12.5%

If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for up to 3 months, as long as the items have been paid for in full.

We do not have a traditional shop or showroom. Our aim is to pass on the savings we make in not having this facility to you. All our reproduction furniture is in a warehouse, packed up and ready to send out. If there is a specific piece you would like to look at before buying we can arrange for it to be unpacked for your inspection. Please give us a ring a couple of days before you intend visiting so that we can ensure there is someone around to look after you. You don't have to buy online, and we welcome orders over the phone, by post, or of course if you visit. We operate with very low overheads so we don't have a permanent retail base, we welcome viewing of our furniture in Papamoa. (Please come and visit, simply give us a call to arrange)

We contribute to the freight charge, please request a quotation.

Teak is a tall, sturdy, evergreen tree indigenous to the tropical climate of South Eastern Asia. Indonesian Teakwood, the favourite among shipbuilders in centuries past for its durability, is a tight-grained hardwood with a naturally high oil content making it impervious to the constant salty wind and water, withering sunlight, and lashing rains of the untamed seas - or the wild possibilities of your own backyard. Teak weathers gracefully, maturing to an elegant, silvery gray over time.

Yes, all of our teak is plantation grown and handmade in Indonesia. Plantation teak is replanted after cutting to ensure the future growth and survivial of the trees.

Yes, our warehouse is located in Te-Puna, Tauranga or you can visit our showhome in Papamoa. Simply call first to make sure someone is there to look after you. We encourage viewing’s!

Almost none. You can just let it weather. It will age like a fine wine. Every few years you might want to lightly sand it. That will take off the slight roughness and some of the gray. Some people like to oil their teak. That doesn't hurt anything, in fact it gives it a finer, reddish look, but it does mean you have to keep it up. We recommend repeating a light oil treatment every six months. Even that's really easy, you just wipe it in with a rag. No staining, varnishing, all that mess.

We ship all our pieces to the customer fully assembled. We don't use nails or screws to assemble the furniture. We use what's called "mortised and tenon construction, which is a kind of tongue-and-groove method that also uses dowels and wedges to secure the various pieces together. Screws can loosen up as the furniture ages. Since the dowels are also made of teak, over time they really bind to the other pieces and so the furniture gets tighter instead of loosening up. You don't have the maintenance problems that you have with other kinds of construction.

Yes - we ship all our pieces to the customer fully assembled.

Teak is a tropical hardwood that weathers well outdoors. It has oils that prevent it from absorbing too much water. It doesn't split or crack, or get spotty like other woods. It does weather, but that just makes it harder. Teak turns gray as it weathers but it doesn't get splintery - it stays smooth. It doesn't rot, it lasts a long time. Kwila is cost effective and has a high oil content, however Kwila does bleed and looses oil content, it also results in STAINED PATIO”S AND GARDENS!